Why You Should Start Collecting More Customer Reviews

Why You Should Start Collecting More Customer Reviews

Word of mouth has long been a powerful tool in getting new customers. Especially here in Marina. As everyone knows, online reviews are the new “word of mouth” referral system most relied upon by shoppers. Research shows that 90% of consumers read online reviews before...
Are You Really Listening?

Are You Really Listening?

We tend to think of listening as a quite common skill. It’s something that we all learn as we grow up, through verbal and non-verbal communication. From a business perspective, when I talk about listening I am referring to listening to your existing customers and to...
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